Terms & Conditions

These terms and conditions may be amended from time to time and apply to all of our services.

By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

Arung Jeram Cianten is a rafting operator, offering a wide range of adventure tour activities in Bogor.
Bookings can be made directly through Arung Jeram Cianten , its sub-brands and/or any other website through which Arung Jeram Cianten  makes their services available. If you are having any problems booking through Arung Jeram Cianten  

Arung Jeram Cianten  reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.  Arung Jeram Cianten  is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Arung Jeram Cianten  with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

1. Prices

Please note that all prices for the services provided by Arung Jeram Cianten is in IDR (Indonesian Rupiah)  or local currency. As a local operator Arung Jeram Cianten  can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc. 

2. Special offers & Promotional codes

Please note that special offers such as promotional codes cannot be applied to a reservation after purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.

3. Best Price Guarantee 

We guarantee that you always get the lowest price when you reserve a tour through our direct channels.. or we‘ll match the lower price!

4. Pick-up & Drop-off Services

Arung Jeram Cianten  offers pick up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extras or the activity in question only offers the option of meeting us on location.
You as the traveler are responsible for your pick-up, this includes providing Arung Jeram Cianten  with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Arung Jeram Cianten  will provide you with information about your pick up time on your booking documents which is provided upon making any payments. If you are unsure when to be ready for your scheduled tour then please contact +62 813 1416 7642

Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive to pick you up. 

5. Meeting us on location

If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of Arung Jeram Cianten  tours, it is possible to meet us on location. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question.  Please note that there are still some tours where this can not be offered.

You as the traveler are responsible for arriving to the meeting point in time for your tour.  This includes being ready at the correct time at the correct location in time for your adventure tour. Arung Jeram Cianten  will provide you with information about the meeting point for your tour on your voucher which is provided upon booking.

Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services. 

6. Extras & Rental gear. 

Extras and rental gear can both be added upon booking your tour as well as afterwards as long as it is made no later than the evening before your tour departure date. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation.
Please note that all extras and rental gear reservations are final. No refund is given for extras & rental gear, this includes single supplements, hiking shoes, waterproof jacket and pants etc.

Safety equipment needed for each tour is provided by Arung Jeram Cianten  and is not classified as rental gear.

7. Rafting insurance

All our rafting package come up with insurance for all participants! Be safe when booking adventurous activity without them and makse sure insurance included.

8. Bogor weather and conditions

All adventure trips and outdoor activities are dependent on weather and general conditions. Arung Jeram Cianten  reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.

The weather changes fast on our region and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so.

Arung Jeram Cianten  can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Arung Jeram Cianten ‘s control. Arung Jeram Cianten  acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.
In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

9. Clothing

Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.

10. Assumed risk & Outdoor activities

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Arung Jeram Cianten guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Arung Jeram Cianten  or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

11. Alcohol and drugs:

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.

12. Reviews & Feedback 

Arung Jeram Cianten  welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.
Please note that all complaints must reach Arung Jeram Cianten  within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.